Play hard. Play Safe.
FAQ & SAFETY
Safety and cleanliness are our top priorities
HERE TO ANSWER YOUR QUESTIONS
At Kids Ultimate Playground we take safety and cleanliness extremely seriously. If you have additional questions that are not answered here, please CONTACT US.
General Information
What are your hours of operation?
Visit our Prices & Hours page to find out our hours of operation.
Where are you located?
We are located in the Northshore Mall. 210 Andover St, Ste W103B, Peabody, MA 01960. Visit our CONTACT US page for directions or CLICK HERE to view in Google Maps.
Do I need to sign a waiver?
Yes, all participants must have a signed waiver on file. Waivers can be completed online in advance or in person at the center. You can SIGN A WAIVER here.
Is there an age limit for children to play?
Our indoor playground is designed for children ages 2 years old to 10 years old. However, we have designated areas for younger children to ensure safe play for all.
Are adults allowed to play?
Adults are welcome to supervise and interact with their children, but certain play areas may have age or weight restrictions.
PRICING & ADMISSION
How much does it cost to enter?
Visit our Prices & Hours page to find out our current price rates.
Do you offer memberships or multi-visit passes?
Yes! We have membership options and multi-visit passes available for frequent visitors. Ask our team for details. We offer a Mega 10 Deal that allows for 10 visits at any of our locations for only $200. This deal is available on our Prices & Hours page.
Are walk-ins allowed or do we have to pre-purchase passes
Walk-ins are welcome, but pre-purchased passes are recommended during peak hours, weekends, and holidays to guarantee entry. Passes are available on our Prices & Hours page.
Do you offer group discounts?
Yes! We provide discounts for groups, field trips, and organizations. CONTACT US for pricing and availability.
Are adults allowed to play?
Adults are welcome to supervise and interact with their children, but certain play areas may have age or weight restrictions.
Cleaning & Sanitation
How often is the playground and facility cleaned?
We take cleanliness and hygiene seriously. Our cleaning procedures include:
Daily deep cleaning: Play structures, floors, and high-touch surfaces are sanitized each day.
Frequent sanitation: High-traffic areas are wiped down and disinfected throughout the day.
Hospital-grade disinfectants: We use safe, child-friendly cleaning products to ensure a germ-free environment.
Sock-only policy: Non-slip grip socks help keep play areas cleaner and reduce dirt from shoes.
Hand sanitizing stations: Available throughout the facility for easy access before and after play.
SAFETY & RULES
How much does it cost to enter?
Yes! Non-slip grip socks are required for all participants. If you don’t have a pair, we sell them at the center for just $3. Once purchased you can use them each time you return.
Can I bring my own socks?
For safety and hygiene reasons, all participants must wear our approved non-slip grip socks, which are available for purchase at check-in.
What safety measures are in place?
We follow strict safety guidelines, including padded play areas, soft flooring, and staff monitoring to ensure a safe environment.
Are there height or weight restrictions?
Some attractions may have height and weight restrictions for safety reasons. Please check posted signs or ask a staff member for details.
Food & Drink
Can I bring my own food and drinks?
Outside food and drinks are not allowed, but we have a café with kid-friendly and healthy snack options available.
Do you accommodate food allergies?
Yes, we offer some allergy-friendly options. Please inform our staff of any dietary restrictions before ordering.
PARTIES & EVENTS
Do you host birthday parties?
Absolutely! We offer exciting party packages that include playtime, food, decorations, and more. Visit our BIRTHDAY PARTY and GROUP EVENTS pages.
Can I bring my own decorations or cake for a party?
Yes, you can bring your own cake, but all other outside food is not allowed. Decorations must be pre-approved and comply with our safety guidelines.
Do you offer private event rentals?
Yes! You can rent out the entire facility for private parties, fundraisers, or corporate events. CONTACT US to inquire about a private event rental.